Refund policy

  • Shipping
    • Spain (peninsular) and Portugal:
All our shipments are sent by SEUR, a leading company in the express transport of goods. Delivery times for orders in the Peninsula usually vary between 24 and 48 hours on working days.
These deadlines may be affected and slightly extended in times of special volume or restrictions, such as Christmas, Black Friday or others.
Shipments in the Peninsula are free from 30€ of purchase. This rate may be affected by special promotions and/or others.
    • Rest of Europe
Shipments outside the Iberian Peninsula have shipping times between 4-5 business days with the Standard rate and 24/48 business hours in the Express shipping mode.
These times may be affected and slightly extended in times of special volume or restrictions, such as Christmas, Black Friday or others.
Orders to Continental Europe (France, Germany, Italy, Belgium, Netherlands) will have a free shipping cost from 40€ of purchase. For purchases under 40€, the shipping cost will be 3.50€.

    • Other regions:
Balearic Islands: Orders to the Balearic Islands will have a fixed shipping cost of 4.50€. If the

order amount is more than 40 the shipping cost will be free.

If the amount of the order exceeds 40€ the shipping cost will be free. This price may be affected by special promotions that are announced by LATCH official channels or web.

In all cases, the contracted service only covers the cost of the first shipment. In orders under 30€ changes or returns shall be borne by the customer, having to pay 5€ to LATCH for management. Successive shipments for incidents for reasons attributable to the Customer, shall be borne by the same, having to pay 5€ to LATCH for the management of the new shipment.

  • Exchanges and returns
The customer will have a period of 15 calendar days to make use of their right of withdrawal. This period may be extended (never reduced) in times of special volume such as Christmas, Black Friday, always with prior notice from LATCH through its official channels, networks or website.
We do not accept exchanges, returns or cancellations of customized products.
If there is a difference in price between the product to be exchanged and the new product, the customer must pay the difference to LATCH by the methods indicated by our team, or if applicable, the difference will be refunded if the price is lower. For this purpose, the price of the product in season will be used as a reference.
To make any exchange or return (including cases of manifest defect), the customer must request it in the following LINK

. Once the form is completed, the LATCH team will contact the customer to indicate the steps to follow.

    • Peninsula and Portugal

LATCH accepts both exchanges and returns. Except in promotional periods (sales), the costs of the first exchange/return are borne by LATCH. The customer must send us the product in perfect condition and with all the elements that the package originally contained.

LATCH will provide the customer with the procedure for collecting the package. Subsequent exchanges are 100% at the customer's expense, and the customer will be responsible for the cost of 16€ for new collection and redelivery. In any case, it will always be LATCH who will manage the procedure. In case of failure to do so, LATCH is not responsible for any loss or damage to the goods.

During sales periods, the costs of exchanges and/or returns are 100% at the Customer's expense. The cost of the service is 8€. Again, LATCH will be responsible for managing both the collection of the product and the shipment of the new product

.


Once the product has been received, LATCH will proceed to refund or deliver the new product within 15 working days. These deadlines may be altered in times of higher volume such as Christmas or Black Friday.

In case of defective, wrong or damaged product, LATCH will bear all shipping and collection costs.
    • Rest of Continental Europe (Germany, Italy, France, Belgium and the Netherlands)

LATCH accepts both exchanges and returns. The costs of exchanges and/or returns are always at the customer's expense. In any case, the customer must send us the product in perfect condition and with all the elements contained in the original package.

LATCH will provide the customer with the procedure for collecting the package. The cost of the service is 15€. LATCH is not responsible for any loss or damage to the goods in case of choosing an alternative shipping method.

Once the product has been received, LATCH will proceed to refund or deliver the new product within 15 working days. These deadlines may be altered in times of higher volume such as Christmas or Black Friday.

In case of defective, wrong or damaged product, LATCH will bear all shipping and collection costs.
  • Delivery Incidents or Package Refusals

In the event that the package is returned to origin for reasons not attributable to LATCH such as refusal of the package, successive failed delivery attempts or for having provided an incomplete or erroneous address, the customer shall pay LATCH the cost of the package refusal as well as the cost of the new shipment, i.e:

Spain and Portugal: 10€

Rest of continental Europe: 25€