Cart

Your cart is empty

Refund policy

  • General Conditions and Right of Withdrawal

    • Withdrawal period: The customer will have a period of 15 calendar days to exercise their right of withdrawal. This period may be extended (never reduced) during high-volume periods such as Christmas or Black Friday, always with prior notice from LATCH through its official channels, social networks, or website.

    • Product condition: For the request to be accepted, the products must be in perfect condition, unused, unwashed, and with all their original tags and packaging.

    • Personalized products: No exchanges, returns, or withdrawals are allowed for personalized products.

    • Post-exchange policy: LATCH does not accept a return after a previous exchange has been made; only successive exchanges at the Customer's expense will be accepted.

    • Delivery incidents: In the event of the impossibility of delivering the package to the customer's home due to causes attributable to them, the customer must bear the cost of the new shipment without the possibility of withdrawal.

    • Price differences in exchanges: In the event that there is a price difference between the product you wish to exchange and the new product:

      • The customer must pay the difference to LATCH using the methods indicated by our team if the new product is of greater value.

      • The difference will be refunded if the price of the new product is lower.

      • In both cases, the marked seasonal price of the product will be used as a reference.

    • Defective, wrong, or damaged product: The customer must notify LATCH of any defect, error or damage to the product on the date of delivery, so that LATCH can assess it; if the product is deemed to be defective, incorrect or damaged, LATCH will cover all delivery and collection costs.

    • Deadline for exchanges or returns: The customer has 30 calendar days to hand over the item to be exchanged to the shipping company so that the package can be delivered to the warehouse. After this deadline has passed, exchanges will no longer be accepted.

    How to request an exchange or return? To make any exchange or return (including cases of manifest defect), the customer must request it through the following LINK. Once the form is filled out, the LATCH team will contact the customer to indicate the steps to follow:https://returns.reveni.io/latch-brand

    RATES BY COUNTRY:

    • Europe Zone 1 (France, Germany, Italy, Austria, Netherlands, and Denmark)

      • Exchange: 7.90€

      • Return: 11.90€

      • Cost per extra unit: +1.90€

    • Europe Zone 2 (Sweden)

      • Exchange: 11.90€

      • Return: 14.90€

      • Cost per extra unit: +2.90€

    Note on the "extra unit": The base rates indicated cover the management of the first item. If your request includes more than one product in the same package, the "Cost per extra unit" amount will be added for each additional item.

    Shipping

    • Rest of Europe: Shipments outside the Iberian Peninsula have shipping times of between 4-5 business days with the Standard rate and 24/48 business hours in the Express shipping mode. These times may be affected and slightly extended during periods of high volume or restrictions. Orders destined for Continental Europe (Example: France, Germany, Austria, Italy, Belgium, Netherlands, Denmark, etc...) will have free shipping for purchases over 40€. For purchases under 40€.

    In all cases, the contracted service only covers the costs of the first shipment. For orders under 35.00€, exchanges or returns must be borne by the customer, who must pay 15€ to LATCH for management. Successive shipments due to incidents caused by the Customer will be borne by the Customer, who must pay 20€ to LATCH for the management of the new shipment.

    Under no circumstances will return requests be accepted after an exchange has already been made; any subsequent exchanges must be paid for by the customer, who must pay LATCH a fee of 25€.

    Shipping costs arising from any exchange or return will be calculated in accordance with the terms and conditions in force at the time of the request. In the case of items purchased using promotional codes, special discounts, sales or free delivery offers, the costs associated with returning or exchanging the product may differ from the standard rates applied to purchases at the regular price. This amount will be clearly detailed during the return or exchange request process and will be deducted, where applicable, from the final refund.

    Delivery incidents or package rejections In the event that the package is returned to origin due to causes not attributable to LATCH such as package rejection, successive failed delivery attempts, or having provided an incomplete or incorrect address, the customer must pay LATCH the cost of the package rejection as well as the new shipment, that is:

    • Rest of continental Europe: 25€