DO YOU NEED HELP?
MOST FREQUENTLY ASKED QUESTIONS
Very easy! You have three ways: Using the Naizfit tool: each product has a section called "What is my size?", where by entering your height, weight and age I will recommend your ideal size.
Using our size guide: the tables reflect the equivalence between your trouser size and the corresponding belt size.
And if you already have a belt, measure it: measuring from the buckle (included) to the middle hole, the centimeters you get will correspond to your size.
Still have questions about sizing or is it a gift? You can contact us through the web chat, our mail firstname.lastname@example.org and through our Instagram, @latchbrand. We will be happy to help you!
Shipping times are:
Peninsula (including Portugal): 24/48H
Balearic Islands: 24/72H
Europe: Standard Shipping: 4/5 working days
Express Shipping: 24/48H
Bear in mind that in times of high volume there may be delays in deliveries (Black Friday, Christmas, Sales...).
Since it is a customized product, the delivery time is longer. Personalization can take up to 7 working days plus transit time to the delivery address.
Shipments to the peninsula (including Portugal) are free of charge from 30€ of purchase. For lower purchases, the cost is 3,5€.
Balearic Islands: 4,50€.
Continental Europe (France, Germany, Italy, Belgium, Belgium, Netherlands): 9€. Free of charge from 40€ of purchase. The express service (24/48H) will have an additional cost of 5€ in any case.
Yes, as long as the order has not been shipped yet. Write us as soon as possible to our email email@example.com and we will do our best to change your details before delivering the package to the courier.
RETURNS AND EXCHANGES
Of course, you have 15 calendar days from the time you receive your LATCH. Please note that personalized products cannot be exchanged or returned, in season, LATCH covers all exchange and return costs (Spain and Portugal). Please note that during the sales period, exchange and return costs are not covered.
Fill out the form in the following LINK indicating which belt you want to return and which one you want to receive. Once completed, we will contact you to let you know the next steps to follow. LATCH assumes the cost of the first exchange, we pick up the one that does not fit you at your door and send you the new one in a matter of days.
Fill in the form in the following LINK indicating which product you want to return and which one you want to receive.
Once filled in, we will contact you to tell you the next steps to follow. Once we receive the request for exchange/return, we will tell you how to proceed. The cost of the service will be 15€. If you have any questions during the process, please do not hesitate to contact us through our email: firstname.lastname@example.org
We will refund the difference (in the same payment method you used to place the order) as soon as we receive the returned product at our premises.
You will have to pay the difference in order for us to make the exchange. You can pay the difference using the payment method available at any time.
Sorry, we're sorry! We recommend that you enter your email address on the product page and we will notify you when the model or size is available again. You can also subscribe to our Newsletter, where we will inform you about our new products and new arrivals.